Support & Operations

Uni|Cloud Services are offered seamlessly, on a 24X7 basis. A Service Desk has been set up considering of a dedicated and experienced team which monitors the availability of the Cloud Infrastructure
Uni Systems Cloud Infrastructure and related services have been set up and operate using state-of-the-art technologies and tools to achieve a high level of security in terms of confidentiality,
Uni Systems has identified its critical services and for each one of them has performed a security assessment to identify the possible threats that may compromise the continuous availability and
Uni Systems cloud infrastructure and related services are monitored on a 24X7 basis to ensure that the availability target is met. The monitoring is facilitated with the use of selected tools which
Depending on the type of services offered by Uni Systems and on clients’ business needs, Service Level Agreements are defined and monitored within the services lifecycle. Uni Systems maintains a set